Frequently Asked Questions

Frequently Asked Questions (FAQ) – Dimma Store

1. Are the products in stock?
At Dimma store, we work with products in immediate stock and also with some items by order. This information is always displayed on each product's page.

2. What is the delivery time?

• Products in stock: shipping between 1 to 3 business days.

• Products out of stock (by order): the deadline can vary between 7 to 15 business days, depending on the supplier.

3. How can I know if the product is in stock?
On the product page, it will be indicated if the item is available for immediate shipping or available by order.

4. Can I track my order?
Yes. After the order is shipped, you will receive an email with the tracking code to monitor the delivery.

5. What payment methods do you accept?
We accept credit card, debit card, MB Way, and other secure payment methods available at checkout.

6. Can I exchange or return a product?
Yes. We accept exchanges or returns up to 14 days after receipt, provided the product is unused and in its original packaging.

7. What do I do if I receive a defective product?
If the product arrives defective or damaged, you should contact our customer support with photos of the product within 48 hours of delivery.

8. Can I cancel my order?
Yes, it is possible to cancel the order before it is shipped. After shipping, it will be necessary to follow the return process.

9. How can I contact Dimma store?
You can contact us via email, the contact form on the website, or social media.

10. Are the products original and of good quality?
Yes. At Dimma, we carefully select our sports products to ensure quality, comfort, and durability.